Privacy Policy

Type of website: Service-based Business

Effective date: 07/13/2025

www.cleanagroup.com is owned and operated by Cleana Group.

Cleana Group can be contacted at:

• Email: contact@cleanagroup.com

• Phone: (561) 476-0073

• Address: 621 NW 53rd St, Suite 125, Boca Raton, FL 33487

1. Purpose

This Privacy Policy explains:

1. What personal data we collect;

2. How we use the collected data;

3. Who has access to the collected data;

4. Users’ rights regarding their data;

5. Our cookie and tracking technologies policy.

This policy is incorporated into our Terms & Conditions and applies to all visitors and users of the Site.

2. Consent

By using our Site, you agree to the following:

1. The terms outlined in this Privacy Policy;

2. The collection, use, and retention of the data as described.

3. Data We Collect

We only collect data necessary to provide and improve our services.

a. Automatically Collected Data

When you visit our Site, we may automatically collect:

• IP address and location

• Device and browser information

• Pages visited and time spent

• Links clicked and actions taken

b. Data You Provide Voluntarily

When you interact with our Site (e.g., requesting a quote, booking a service), we may collect:

• Full name

• Email address

• Phone number

• Address

• Payment information (processed securely through third-party payment processors)

• Any other details you voluntarily provide (e.g., property type, cleaning instructions)

4. Use of Personal Data

We use your data to:

• Process bookings and provide services

• Communicate with you

• Send reminders and confirmations

• Improve our services and marketing efforts

• Comply with legal obligations

We do not sell or rent your data to third parties.

5. Data Sharing

We may share your data with:

• Employees and contractors strictly on a need-to-know basis

• Service providers (e.g., payment processors, CRM systems) bound by confidentiality

• Legal authorities when required by law

• Potential buyers in case of business acquisition

6. Data Retention

We retain your data only as long as necessary for the purposes stated in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time (see Section 9).

7. Data Security

We implement administrative, technical, and physical safeguards, including:

• HTTPS encryption

• Secured cloud infrastructure

• Access control policies

• Employee confidentiality agreements

However, no system is 100% secure. We strive to use commercially acceptable means to protect your data.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.

9. Your Rights

You have the right to:

• Know what data we collect and how it is used

• Request access to your data

• Correct inaccuracies

• Request deletion of your data

• Withdraw consent (where applicable)

To exercise any of these rights, contact us at: contact@cleanagroup.com

10. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Remember user preferences (functional cookies)

• Analyze traffic and behavior (analytical cookies)

• Tailor content and promotions (targeting cookies)

• Enable third-party advertising integrations (e.g., Google, Facebook)

You may opt out via your browser settings or through cookie consent banners on the Site.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted with an updated “Effective Date.” We encourage users to review this policy periodically. For major updates, we may notify you by email.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact:

Cleana Group – Privacy Officer

Email: contact@cleanagroup.com

Phone: (561) 476-0073

Address: 621 NW 53rd St, Suite 125, Boca Raton, FL 33487